Posted 4 weeks ago

Village Market | (313) 882-2530 | 18330 MACK AVENUE GROSSE POINTE FARMS, MI 48236

Produce PM Shift Team Leader

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Job Description

The Produce PM Shift Lead is responsible for modeling professional behavior, teach exceptional guest service and ensure guests are always satisfied. You are responsible for holding PM Team Members accountable for achieving the highest level of guest satisfaction, daily work goals, and maintaining cleanliness of the department. When customers enter Village Market the first department they come upon is our produce section, make sure the department is clean and faced to department standards resulting in customer satisfaction. You are responsible for managing department inventory, merchandising, and cleanliness. PM Shift Leaders will ensure Produce Team Members receive proper training and supervision regarding product knowledge, proper rotation, knife handling, merchandising standards, and closing procedures. PM Shift Leader is responsible for a quality and organized close.

Qualifications

  • Ability to model and provide exceptional customer service.
  • Must have a love of natural, organic and local produce.
  • Ability to lead by example and set clear expectations.
  • Must have vast produce product knowledge.
  • Able to oversee and train all proper rotation techniques.
  • Excellent written and verbal communication skills; strong organizational skills.
  • Must be proficient in Microsoft Word, Excel and E-mail.
  • Ability to work a variety of shifts including nights, weekends and holidays.
  • Stand and walk for up to 4 hours without a break.
  • Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted

Responsibilities

  • Daily quality walks and quality of the overall department.
  • Ensure that each item on the floor has a sign and is in the system correctly.
  • Communication to each team member (product, seasonal changes, floor direction).
  • Model and provide exceptional customer service.
  • Effectively resolve customer issues.
  • Along with the TL, will train, mentor and coach Team Members to succeed.
  • Responsible for inventory and order for the department and keep up to date purchase journals.
  • Must meet all deadlines in terms of invoices, purchase journals, scheduling etc.
  • Ensure all compliance logs are completed as necessary.
  • Must track TM time and attendance
  • Offer feedback to the Produce Team Leader to write and administer performance reviews.
  • Maintain, Order, & Keep integrity of Floral Displays and Cases.
  • Effectively communicate with Customers, Team Members and Store Leadership.
  • Ensure Team Member compliance of all relevant policies and standards.

Benefits of working at Village Market

  • Part-time and full-time positions available
  • Competitive pay
  • Medical, dental, and vision benefits
  • 401K
  • 10% off Team Member Discount
  • 30% off Team Member Lunch Discount

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